DEPOSITS

  • A deposit is required on all orders unless otherwise specified to secure your date in the diary, failure to provide the deposit will mean your date is not secure and should someone else wish to book the date they may do so.
  • Deposits are non refundable, however in certain circumstance they may be moved to another date provided I have availability.

PAYMENT

  • Final payment for celebration cakes may be made on delivery or collection but must be made in cash.  If you wish to pay via cheque then payment must be made in full with enough time for the cheque to clear in my account.
  • Final payments of wedding cakes and cakes with a value of more than £150 must be made 2 weeks before the event date.

NON PAYMENT

  • In the event of non-payment of the final balance, Cakes by Lucyx reserves the right to consider the order cancelled and the deposit will not be refunded.

COLOURINGS AND INGREDIENTS

  • I cannot guarantee to match colours exactly to requirements, every cake is handmade therefore unique, however I will make every effort to match colours as best as possible.
  • Some colourings contain E numbers.
  • Products may contain traces of nuts.

SETTING UP

  • I will endeavour that your cake is presented at its very best, however, I cannot be held responsible for the location of the cake at the venue or the stability or levelness of the table to which the cake sits.
  • Please bear in mind that cakes should not sit in direct sunlight, and in doing so decorations may begin to deteriorate and or melt.
  • I cannot be held responsible for any damage or interference to the cake once it has been delivered, set up and signed for.

EQUIPTMENT HIRE

  • All equipment hire requires a cash deposit. The deposit will be refunded in full, upon safe return and good condition of the equipment, provided it has not sustained any damage. 
  • If equipment is not in the same condition to which it left then part or full deposit may be withheld for the necessary repairs.
  • Prices of cakes DO NOT include hire charge unless otherwise stated.

CANCELLATIONS

  • Wedding Cake orders which are cancelled at short notice (after 4 weeks prior to event date) will still be charged in full as I am rarely able to rebook dates at short notice.
  • In the unfortunate event that Cakes by Lucyx has to cancel your order, all monies paid by you will be repaid in full, including the deposit.
  • A delay in transit does not constitute grounds for discounts, refunds or compensation of any kind.

CHANGES

  • In the event that you change the date of your wedding I will try my best to accommodate these changes at no extra cost to you provided I have been given enough notice and am able to make a cake for the rearranged date.
  • Minor changes to the style or design may be made 4 weeks before the date of the event, please bear in mind any changes may incur more cost.

RETURNS AND COMPLAINTS

  • Complaints on quality of products must be no later than 48 hours after collection or delivery. No provisions for refunds or discounts shall be made after this time.
  • Complaints on design must be made at time of collection or delivery, once the cake has left my care, no provisions for discounts or refunds shall be made.
  • I cannot be held responsible for damage caused by the customer or any third party after the cake has left my care, at no point shall discounts or refunds be made should this occur.
  • Should there be a complaint on quality of the cake; the cake will need to be returned to me as soon as possible for testing.
  • Photos may, in some circumstances be accepted to back up any claims or allegations.

CHANGES TO T’s and C’s

  • Cakes by Lucyx is continually evolving, therefore I reserve the right to amend the terms and conditions at any time.
FridAY, 25TH MAY 2018
*VERY IMPORTANT PLEASE READ*
Due to the GDPR (General Data Protection Regulations) that came into force on 25th May 2018, by placing an order with me you are confirming that you are happy for me to contact you via text message, Facebook messenger, email and telephone.
If at any time you want me to delete your information, please let me know as this is your right.
The information I hold is your name, address, telephone number and email should you have provided it to me.
All information is kept securely and I am the only person that views this information. Your information is NEVER shared with any third parties.
If you are at all unsure or have any questions please do not hesitate to contact me.
Many thanks
Cakesbylucyx